Information for guests

Thank you for choosing to staying at John James, we hope you have a fantastic break in our lovely cottage.

This page is full of information that you, as our guests, may need to know. Hopefully the sections make sense! If there’s anything else you think would be useful on this page please let us know.


If you’re planning going down to the beach, either Filey Bay or anywhere on the coast, please check the tide times. The seaside is a wonderful place to visit, but it can be dangerous if you are stranded by incoming tides.

The best tide timetable we’ve found for Filey bay is here, which shows a lot of information.

If you’re not used to reading a tide timetable, this is the important bit, with the times in 24-hour clock format:

“Low Tide” is when the sea is furthest out. On the beach below the holiday village low tide can mean the edge of the sea is 100 metres or more from the edge of the land.

But don’t be tempted to set up your deskchair close to the water, as the tide can come in unexpectedly! Stay nearer the land, so you’ve got time to pack everything up and move well before the tide reaches you.

“High Tide” is when the sea is closest to the land. When the tide is highest it can come right up to cliffs. This is when you need to be especially careful not to get stranded by the incoming water.


You’ll also want to keep an eye on the weather. Here’s the BBC Weather page for Filey.

Phone signal

Some visitors have said that the phone signal at The Bay is not great, and we’ve found that depending on your mobile network provider you might have a great signal, or none at all.

Sometimes having no phone signal is a blessing (especially when you’re on holiday), but if you do need to make a call you may get some reception near the pub, or at the entrance to the village near the reception building. You can also make calls over the internet using WiFi – if you regularly use WhatsApp or similar apps you may already do this.


Our broadband is provided by O2, and we get speeds of about 30Mbps which is easily fast enough for high-resolution TV, movie streaming, and video calls.

The WiFi name and password are on the small poster in the living area.

Appliances in the cottage

Using somebody else’s appliances can be tricky, so we’ve provided information on how to use them below. If you get stuck with anything please contact us – either by email at, or by phone on 07932640880.


The heating system is controlled by a Nest digital thermostat in the kitchen (to the right of the sink). If you need to put the heating on turn the outer white ring clockwise until the screen lights up orange – this means the heating is on. The maximum temperature is set to 23 degrees.

To turn the heating off, turn the outer white ring anticlockwise and the heating will go off. If you have any problems with the heating please get in touch – we can change things on the Nest remotely so can help you if you get stuck.

Hot water

Hot water is available constantly, and is fed from a hot water tank. The hot water can come out extremely hot, so to avoid scalding please set mixer taps at a mid-way position to mix the hot water with cold, then adjust to the temperature you require.

Other appliances

The cottage is fitted with many appliances you may need for your stay. Applicance instructions are in the Property Information folder.